Need a Hand?
We’re here to help with orders, sizing, shipping, and returns.
Support FAQ
When will my order ship?
Orders usually ship within two business days. Tracking details are emailed once your parcel leaves our studio.
What is your return policy?
Yes. Returns are accepted within 30 days, provided the item is unused and returned with original packaging.
How do I choose my belt size?
Our belts feature adjustable sizing. Please check each product page for exact measurements and fitting guidance.
How should I care for leather?
Keep leather away from water and direct heat. Wipe gently with a soft, dry cloth when needed.
How can I contact support?
Contact kael co support through our online form, and we’ll reply within one business day.